DESCRIPTION:
Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.
ACTIVITIES + RESPONSIBILITIES:
- Promote DDG’s core values, both internally and externally, and comply with the DDG Company Manual
- Configure workstations and necessary peripheral devices; routers/printers/etc
- Install and configure appropriate software according to specifications
- Manage email traffic; spam filters/mail flow
- Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging
- Wire/organize/label server rack/room
- Travel to satellite offices periodically
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Maintain records/logs of repairs and fixes in addition to a maintenance schedule
- Identify computers or network equipment shortages and place orders
QUALIFICATIONS:
- Degree in Computer Information Systems or relevant field
- 2 – 5 years experience as IT technician or relevant position
- Strong diagnostic and problem-solving skills
- Strong communication skill set
- Good organizational and time management skills
- In-depth understanding of diverse computer systems and networks
- Well versed in internet security and data privacy principles
- Preferred work experience with Help Desk
ESSENTIAL TECHNOLOGY KNOWLEDGE:
- Deltek/Vision
- Microsoft Office 365
- Barracuda Networks
- Connectwise : Automate
- Sonicwall
- Veeam Backup Replication
JOB TYPE:
- Full-Time
BENEFITS:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
EXPERIENCE LEVEL:
- 2 Years
SCHEDULE:
- Monday to Friday
- Weekdays
EXPERIENCE:
- Help desk: 1 year (Required)
WORK LOCATION:
- In Person
APPLY:
- Submit resume to the People + Development team via email to careers@ddgpc.com
- Specific project experiences and responsibilities shall be provided with resume.