DESCRIPTION:

Coordinate various technical support services to ensure DDG operates smoothly and Project Management staff can operate efficiently.

ACTIVITIES + RESPONSIBILITIES:

  • Promote DDG’s core values, both internally and externally, and comply with the DDG Company Manual
  • Configure workstations and necessary peripheral devices; routers/printers/etc
  • Install and configure appropriate software according to specifications
  • Manage email traffic; spam filters/mail flow
  • Troubleshoot to diagnose and resolve issues; repair or replace parts/resolve printer issues/debugging
  • Wire/organize/label server rack/room
  • Travel to satellite offices periodically
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Maintain records/logs of repairs and fixes in addition to a maintenance schedule
  • Identify computers or network equipment shortages and place orders

QUALIFICATIONS:

  • Degree in Computer Information Systems or relevant field
  • 2 – 5 years experience as IT technician or relevant position
  • Strong diagnostic and problem-solving skills
  • Strong communication skill set
  • Good organizational and time management skills
  • In-depth understanding of diverse computer systems and networks
  • Well versed in internet security and data privacy principles
  • Preferred work experience with Help Desk

ESSENTIAL TECHNOLOGY KNOWLEDGE:

  • Deltek/Vision
  • Microsoft Office 365
  • Barracuda Networks
  • Connectwise : Automate
  • Sonicwall
  • Veeam Backup Replication

JOB TYPE:

  • Full-Time

BENEFITS:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

EXPERIENCE LEVEL:

  • 2 Years

SCHEDULE:

  • Monday to Friday
  • Weekdays

EXPERIENCE:

  • Help desk: 1 year (Required)

WORK LOCATION:

  • In Person

APPLY:

  • Submit resume to the People + Development team via email to careers@ddgpc.com
  • Specific project experiences and responsibilities shall be provided with resume.